At Tavi Roam, we strive to provide high-quality travel products and excellent customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only for items that are damaged, defective, or incorrect.
To be eligible, you must notify us within 48 hours of receiving the product.
Items must be unused, in their original condition, and returned in original packaging.
2. How to Request a Return To initiate a return:
Email us at [email protected] within 48 hours of receiving your order.
Include your order number, a photo of the item, and a brief description of the issue.
Our team will review the request and provide return instructions if applicable.
3. Return Window
Once approved, the item must be returned to us within 7 days of the return approval date.
4. Refunds
Refunds are only issued for approved return requests where the product is returned and inspected.
Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
- Refund will be in cash.
5. Non-Returnable Items
Used items
Items returned without original packaging
Orders not reported within the 48-hour window
6. Cancellations Orders can be canceled before they are shipped. Once shipped, the order cannot be canceled.
7. Contact Us For any return or refund-related inquiries, please contact:
Email: [email protected]