At Tavi Roam, we strive to provide high-quality travel products and excellent customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • We accept returns only for items that are damaged, defective, or incorrect.

  • To be eligible, you must notify us within 48 hours of receiving the product.

  • Items must be unused, in their original condition, and returned in original packaging.

2. How to Request a Return To initiate a return:

  • Email us at [email protected] within 48 hours of receiving your order.

  • Include your order number, a photo of the item, and a brief description of the issue.

  • Our team will review the request and provide return instructions if applicable.

3. Return Window

  • Once approved, the item must be returned to us within 7 days of the return approval date.

4. Refunds

  • Refunds are only issued for approved return requests where the product is returned and inspected.

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned product.

  • Refund will be in cash.

5. Non-Returnable Items

  • Used items

  • Items returned without original packaging

  • Orders not reported within the 48-hour window

6. Cancellations Orders can be canceled before they are shipped. Once shipped, the order cannot be canceled.

7. Contact Us For any return or refund-related inquiries, please contact:

Email: [email protected]